Haxhiu has stressed that the quality of health services should be measured not only through standards and institutional assessments, but also through patients’ experience and the way they are treated in health institutions.

She has said that citizens expect to receive the needed aid at the right time, to be heard and treated with professionalism and dignity.

The patient wants to know if he will get the help he needs, when he needs it, if anyone will listen to it, he will explain the situation and take care of it professionally and with dignity, Haxhi has declared.

It has also highlighted inequality in access to health services, saying quality treatment should not depend on housing, economic conditions or personal recognition.

Haxhiu has demanded that patients’ complaints be seriously addressed and converted into concrete measures to improve services.

I think it’s not enough just to register them; they should lead to concrete improvements so that other patients do not face the same problems, she noted.

Meanwhile, Health Minister Arben Vitita has said that the second day of the conference has focused on professional discussions, presentations and exchange of experiences from Kosovo and other countries.

He has made it known that the topics addressed include patient safety, clinical audits, guides and health protocols, rational use of medicines, technological innovation, and patient experience.

Vitia has stressed that health standards and policies are of value only when translated into better services and safe treatment for citizens.

The informative health system, which has already started working on the respective groups, obviously helps a lot in this process, because digitalization, among other things, facilitates communication, co-ordination, but also decision making, has declared the Year.

He has added that clear responsibilities, monitoring and measurable performance indicators are important for increased quality of services, from primary care to QKUK.

Finally, the minister has reaffirmed that the patient should be at the center of any investment and change in the health system, while the quality of service should be appreciated even through waiting time, communication with health professionals and respect for patient dignity.

Source Layer: RTKLive